Frequently asked questions

To be sure of your ring size, bring a ring you already own to your nearest store and we will determine the exact size you need.

Delivery from our online store is always free.

At present, free delivery of all jewellery items is available within Lithuania only. If you would like your items delivered to another country, please contact us about delivery terms and options.

Yes, you can view and try on our entire range of jewellery at our stores in Vilnius (Akropolis shopping and leisure centre, Ozas shopping centre), Kaunas (Akropolis shopping and leisure centre) and Klaipėda (Akropolis shopping and leisure centre).

Returns. You have the right to return a purchased item within 60 days of receiving your order – the original label and certificate must be attached to it. Please note that the item’s certificate is attached with a special thread and a special seal. Returns can be processed at the Aukso Stilius store in Vilnius, “Ozas” shopping centre, Ozo g. 18 , or sent via an Omniva parcel locker (free of charge).

Sending via an Omniva parcel locker. Go to www.flipo.lt and select the Aukso Stilius online store to start your return. You will receive a shipping label at the email address you provide, which you can print straight away and attach to the package. If you do not have a printer, write the shipment number on the package (you will also receive it by SMS) and print the label when you arrive at the parcel locker. On the parcel locker screen, select “Send a parcel” or “Previously registered parcel”. Select “Enter the code received by SMS” and enter your shipment number on the screen.

Before sending the item via an Omniva parcel locker, please also complete the paper returns form you received.

We will refund your money within 10 working days.

Exchanges. An item will be exchanged if the jewellery item has a manufacturing defect. If the item has been mechanically damaged by the buyer, it cannot be exchanged or returned. An item can only be exchanged if you are changing the size or length of the jewellery item (e.g. only the ring size, chain length or bracelet length of the same model can be changed).

All our items come with a 2-year warranty.

Send us the item code and the size you need by email at uzsakymai@auksostilius.lt and we will get back to you as soon as possible.