Consumer Rights

All consumers have the right to use the out-of-court complaints and compensation procedure to resolve disputes arising between the seller and the consumer (Civil Code, Article 6.228, paragraph 16). A Buyer who believes that their rights have been infringed must, no later than three months from the date of the infringement, contact the Seller in writing and set out their claims. The Seller must, no later than 60 days, examine the request free of charge and provide a detailed, reasoned written response supported by documents. If the problem cannot be resolved, the Buyer has the right to apply to the body that resolves consumer disputes out of court (the State Consumer Rights Protection Authority, address Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt) or to a court.