Terms of Purchase & Privacy Policy

TERMS OF PURCHASE www.auksostilius.lt

  1. General provisions.

1.1. These rules for the purchase and sale of goods (hereinafter – the Rules) are a legal document binding on the Parties which sets out the rights, obligations and liability of the Buyer and the Seller when the Buyer purchases goods in the online store www.auksostilius.lt.

1.2. The Seller reserves the right to change, amend or supplement the Rules at any time, taking into account the requirements laid down by law. The Buyer is informed of this on the online store website. When the Buyer shops in the online store, the Rules in force at the time the order is placed apply.

1.3. The following have the right to make purchases in the online store:

1.3.1. natural persons with full legal capacity, i.e. persons who have reached the age of majority and whose legal capacity has not been restricted by a court;

1.3.2. minors aged from 14 to 18, only with the consent of their parents or guardians, except where they independently dispose of their own income;

1.3.3. legal entities;

1.3.4. authorised representatives of all the persons listed above.

1.4. By accepting the Rules, the Buyer also guarantees that, in accordance with clause 1.3. of the Rules, they have the right to purchase goods in the online store.

1.5. The contract between the Buyer and the Seller is deemed to be concluded from the moment when the Buyer, having filled the basket in the online store, specified the delivery address, chosen the payment method and read the Seller’s Rules, clicks the “Confirm order” button (see section 5 “Ordering of goods, prices, payment procedure and time limits”).

  1. Personal data protection.

2.1. The Buyer may order goods in the online store:

2.1.1. by registering in this online store – entering the details requested during registration;

2.1.2. without registering in this online store.

2.2. When ordering goods in the ways provided for in clause 2.1. of the Rules, the Buyer must enter, in the relevant information fields provided by the Seller, the Buyer’s personal data necessary for the proper fulfilment of the order: first name, surname, delivery address, telephone number and email address.

2.3. By accepting these Rules, the Buyer agrees that the Buyer’s personal data provided under clause 2.2. may be processed for the purposes of selling goods and services in the online store, analysing the Seller’s activities and direct marketing.

2.4. By agreeing to the processing of the Buyer’s personal data for the purpose of selling goods and services in the Seller’s online store, the Buyer also agrees that informational messages necessary for fulfilling the order may be sent to the email address and telephone number provided by the Buyer.

2.5. When registering in the online store and ordering goods, the Buyer undertakes to keep their login details safe and not to disclose them to anyone.

  1. Rights and obligations of the Buyer.

3.1. The Buyer has the right to purchase goods in the online store in accordance with the procedure set out in these Rules and in the other information sections of this online store.

3.2. The Buyer has the right to withdraw from the contract for the purchase and sale of goods with the online store by notifying the Seller in writing (by email, stating the item they wish to return and its order number) no later than 60 (sixty) calendar days from the day the item was delivered.

3.3. The Buyer may exercise the right provided for in clause 3.2. of the Rules only if the item has not been damaged, its appearance has not changed significantly and it has not been used.

3.4. The Buyer undertakes to accept the goods ordered and to pay the agreed price for them.

3.5. If the details provided in the Buyer’s registration form change, the Buyer must update them without delay.

3.6. The Buyer undertakes not to pass on their login details to third parties. If the Buyer loses their login details, they must inform the Seller immediately using the means of contact given in the “Contact” section.

3.7. By using the online store, the Buyer agrees to these Rules of purchase and sale and undertakes to comply with them and not to breach the laws of the Republic of Lithuania.

  1. Rights and obligations of the Seller.

4.1. The Seller undertakes to provide all the conditions necessary for the Buyer to make proper use of the services offered by the online store.

4.2. If the Buyer attempts to undermine the stability and security of the Seller’s online store or breaches their obligations, the Seller has the right, immediately and without warning, to restrict or suspend the Buyer’s access to the online store or, in exceptional cases, to cancel the Buyer’s registration.

4.3. The Seller undertakes to respect the Buyer’s right to privacy with regard to the Buyer’s personal information provided in the online store registration form.

4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.

  1. Ordering of goods, prices, payment procedure and time limits.

5.1. The Buyer can shop in the online store 24 hours a day, 7 days a week.

5.2. The contract comes into force from the moment the Buyer clicks the “Confirm order” button and the Seller, having received the order, confirms it by sending a confirmation email to the email address provided by the Buyer.

5.3. Prices of goods in the online store and in the completed order are stated in euros, including VAT.

5.4. The Buyer pays for the goods in one of the following ways:

5.4.1. payment via online banking – this is prepayment using the online banking system used by the Buyer. To use this payment method, the Buyer must have signed an online banking agreement with one of the supported banks. The Buyer transfers the money to the online store’s current account. In this case, responsibility for data security lies with the relevant bank, as all monetary transactions take place within the bank’s online banking system.

5.4.2. Payment by bank transfer – this is prepayment whereby the Buyer, having printed out the order and gone to the nearest bank branch, transfers the money to the online store’s bank account.

5.5. The Buyer undertakes to pay for the goods without delay. Only once payment for the goods has been received does preparation of the parcel begin and the delivery period start to run.

  1. Delivery of goods.

6.1. A Buyer who has chosen the delivery service when placing the order undertakes to specify the exact place of delivery.

6.2. The Buyer undertakes to accept the goods in person. If the Buyer cannot accept the goods in person and the goods have been delivered to the specified address, the Buyer has no right to make any claims against the Seller regarding delivery of the goods to the wrong person.

6.3. The goods are delivered by the Seller or by the Seller’s authorised representative (courier).

6.4. The Seller delivers goods to the Buyer within the timescales stated in the product descriptions. These timescales are provisional and do not apply where the required goods are not available in the Seller’s warehouse and the Buyer is informed that the ordered goods are out of stock. The Buyer also agrees that, in exceptional cases, delivery of goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In such cases, the Seller undertakes to contact the Buyer without delay and agree the terms of delivery of the goods.

6.5. In all cases, the Seller is released from liability for failure to meet delivery deadlines if the goods are not delivered to the Buyer, or are delivered late, through the fault of the Buyer or due to circumstances beyond the Seller’s control.

6.6. In all cases, the Buyer must inform the Seller without delay if the parcel is delivered in damaged packaging, if the parcel contains goods that were not ordered or an incorrect quantity of goods, or if the item is incomplete.

6.7. In all cases, if the Buyer notices damage to the packaging on delivery, the Buyer must note this on the delivery document provided by the courier or draw up a separate report on such damage. The Buyer must do this in the presence of the courier. If the Buyer fails to do so, the Seller is released from liability to the Buyer for damage to the goods related to packaging damage that the Buyer did not record on the courier’s delivery document.

  1. Quality of goods and warranties.

7.1. The details of each item sold in the online store are set out in the product description accompanying each item.

7.2. The Seller is not responsible if the colour, shape or other characteristics of goods shown in the online store do not correspond to the actual size, shape and colour of the goods due to the characteristics of the display used by the Buyer.

7.3. For certain types of goods, the Seller provides a quality warranty valid for a specified period; the exact term and other conditions of the warranty are stated in the descriptions of such goods.

7.4. Where the Seller does not provide a quality warranty for certain types of goods, the warranty provided for by the relevant legislation applies.

  1. Returns and exchange of goods.

8.1. Defects in goods sold are remedied, and goods of inadequate quality are exchanged or returned, in accordance with the Rules for the Return and Exchange of Items approved by Order No. 217 of the Minister of Economy of the Republic of Lithuania of 29 June 2001 “On the Approval of the Rules for the Return and Exchange of Items”. In all cases, refunds for returned goods are made only to the payer’s bank account.

8.2. If the Buyer wishes to return an item (or items) under clause 8.1 of the Rules, the Buyer may do so within 60 (sixty) calendar days from the day the goods are delivered to the Buyer by informing the Seller via the contact details provided in the contact section, stating the name of the item being returned, the order number and the reasons for the return.

8.3. When returning goods, the Buyer must comply with the following conditions:

8.3.1. the returned item must be in its original packaging in good condition;

8.3.2. the item must not have been damaged by the Buyer;

8.3.3. the item must be unused and must not have lost its commercial appearance (this clause applies where an item of inadequate quality is returned);

8.3.4. the returned item must be complete, with all the components with which the Buyer received it;

8.3.5. proof of purchase must be provided when returning the item.

8.4. The Seller has the right to refuse goods returned by the Buyer if the Buyer does not follow the return procedure set out in clause 8.3.

8.5. Where the Buyer returns an incorrect item and/or an item of inadequate quality, the Seller undertakes to take back such goods and replace them with equivalent suitable goods.

8.6. Where the Seller does not have suitable replacement goods, the Buyer is refunded the amount paid, excluding the delivery charge.

  1. Liability of the Buyer and the Seller.

9.1. The Buyer is fully responsible for the accuracy of the personal data the Buyer provides. If the Buyer does not provide accurate personal data in the registration form, the Seller is not liable for any resulting consequences and acquires the right to claim compensation from the Buyer for any direct losses incurred.

9.2. The Buyer is responsible for any actions carried out using this online store.

9.3. A registered Buyer is responsible for any disclosure of their login details to third parties. If a third party uses the services provided by the online store after logging in with the Buyer’s login details, the Seller considers that person to be the Buyer.

9.4. The Seller is released from all liability where losses arise because the Buyer, disregarding the Seller’s recommendations and the Buyer’s own obligations, did not read these Rules even though the Buyer was given the opportunity to do so.

9.5. If the Seller’s online store contains links to the websites of other companies, institutions, organisations or individuals, the Seller is not responsible for the information on those websites or the activities carried out there, does not maintain or control those websites and does not represent those companies or individuals.

9.6. In the event of damage, the Party at fault shall compensate the other Party for direct losses.

  1. Marketing and information.

10.1. The Seller may, at its own discretion, run various promotions in the online store.

10.2. The Seller has the right to change the terms of promotions or cancel them unilaterally and without separate notice. Any change to or cancellation of the terms and procedure of a promotion applies only from the moment it is made onwards.

10.3. The Seller sends all notifications using the contact details provided in the Buyer’s registration form.

10.4. The Buyer sends all notifications and enquiries to the telephone numbers and email addresses listed in the “Contact” section of the Seller’s online store.

10.5. The Seller is not liable if the Buyer does not receive informational or confirmation messages due to internet connection problems or disruptions to the networks of email service providers.

  1. Final provisions.

11.1. These Rules for the purchase and sale of goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.

11.2. All disagreements arising from the performance of these Rules shall be resolved through negotiation. If no agreement can be reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

PRIVACY POLICY

GENERAL INFORMATION

Aukso Stilius, UAB, legal entity code 302492820, registered office address – Tiltų g. 11-1, Klaipėda (hereinafter – the Data Controller), by means of this privacy policy (hereinafter – the Privacy Policy) sets out the conditions for the processing of personal data when using the website www.gaukpigiau.lt managed by the Data Controller (hereinafter – the Website). The conditions set out in the Privacy Policy apply each time you visit the website, regardless of the device (computer, mobile phone, tablet, television, etc.) you use.

It is very important that you read this Privacy Policy carefully because, each time you visit the Website belonging to the Data Controller, you agree to the terms set out in this Privacy Policy. If you do not agree with these terms, please do not visit our website or use our content and/or services.

By providing their personal data (including data provided directly or indirectly when visiting the website and using its services), the Data Subject agrees to, and does not object to, the Data Controller controlling and processing such data for the purposes and in the manner set out in this Privacy Policy, in the Data Subject’s consent and in legislation.

Representative – a person representing the Data Controller’s partners (service providers), whether natural or legal persons.

Data Subject in this Privacy Policy means a Representative, an Enquirer, a Customer, a Candidate, a Caller or any other natural person whose personal data is processed by the Data Controller.

Enquirer – a natural person who is interested in the services provided by the Data Controller or who wishes to contact the Data Controller on other matters.

Candidate - a person who is taking part, or intends to take part, in a recruitment process carried out by the Data Controller.

Customer (buyer) - a person who has entered into a contract with the Data Controller for the purchase of goods.

Caller – a person who calls the contact telephone number given on the Website regarding the provision of services and/or other matters.

The Data Controller will collect personal data in compliance with the requirements of the applicable legislation of the European Union and the Republic of Lithuania and the instructions of the supervisory authorities. All reasonable technical and administrative measures are applied to ensure that the data collected about Data Subjects is protected against loss, unauthorised use and alteration.

Persons under the age of 16 may not submit any personal data via the Data Controller’s Website. If you are under the age of 16, you must obtain the consent of your parents or other legal guardians before submitting any personal information.

This Privacy Policy has been drawn up in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter – the General Data Protection Regulation), the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legislation of the European Union and the Republic of Lithuania. The terms used in this Privacy Policy are understood as defined in the General Data Protection Regulation and the Law on Legal Protection of Personal Data of the Republic of Lithuania.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

Information you provide directly.

Information about how you use our Website.

If you visit our Website, we also collect information that reveals how our services are used, or automatically generated visit statistics. Read more about this in the “Cookie Policy”.

Information from third-party sources

We may receive information about you from public and commercial sources (to the extent permitted by applicable legislation) and link it with other information we receive from you or about you. We may also receive information about you from third-party social networking services when you log in through them, for example via your “Facebook” account.

Other information we collect

With your consent, we may also collect other information about you, your device or your use of our website content.

You may choose not to provide us with certain information; however, in that case you may not be able to use the services we offer

PROCESSING OF PERSONAL DATA FOR THE PURPOSE OF HANDLING ENQUIRIES

Processing of the personal data of Enquirers, including Callers, who contact the Data Controller regarding the provision of services and/or other matters. The Data Controller processes the following personal data of Enquirers, including Callers:

First name;

Surname;

Date of birth;

Telephone number;

Email address.

Enquirers’ data is not transferred to third parties.

Personal data is processed on the basis of consent expressed by providing one’s personal data (Article 6(1)(a) of the General Data Protection Regulation).

PROCESSING OF PERSONAL DATA FOR THE PURPOSE OF PERFORMING THE PURCHASE CONTRACT

In performing service contracts, the Data Controller processes the following personal data of natural persons or Representatives of legal persons:

  • Customers (buyers) who are natural persons and representatives of customers (buyers) who are legal persons: first name, surname, delivery address, telephone number, email address and, in the case of electronic payment, bank transfer details.
  • Customers’ representatives: first name, surname, relationship to the customer, telephone number, email address.

The data is obtained directly from Customers or their representatives with their consent, in the course of performing the contract with the Customer, and/or, where necessary, transferred in accordance with the procedure established by law to the following recipients: the State Tax Inspectorate (VMI).

The Data Controller may provide the personal data of Customers and other Data Subjects to Data Processors not specified in this Privacy Policy who provide services (perform work) for the Data Controller and process the personal data of Customers and Data Subjects on behalf of the Data Controller, such as courier services and providers of accounting services. Data Processors have the right to process personal data only in accordance with the Data Controller’s instructions and only to the extent necessary for the proper performance of the obligations set out in the contract. When engaging data processors, the Data Controller takes all necessary measures to ensure that the data processors have implemented appropriate organisational and technical security measures and maintain the confidentiality of personal data.

The legal basis for processing personal data for the purpose of providing services is: the consent of the data subject, the performance of a contract with the Data Subject, and the Data Controller’s legal obligation (Article 6(1)(a), (b) and (c) of the General Data Protection Regulation).

PROCESSING OF PERSONAL DATA OF JOB CANDIDATES FOR RECRUITMENT PURPOSES

For recruitment purposes, the Data Controller processes the personal data voluntarily provided by the Candidate to the extent that such personal data was provided.

The data is obtained directly from Candidates and/or from third parties operating job advertisement websites. This data is not transferred to third parties.

Candidates’ data is processed on the basis of consent expressed by submitting their data, with the submission of data being regarded as active consent to the processing of their personal data for a specific recruitment process (advertised or otherwise made known to the Candidate), and/or at their request prior to entering into a contract (Article 6(1)(a) and (b) of the General Data Protection Regulation).

PROCESSING OF PERSONAL DATA FOR THE PURPOSE OF PERFORMING CONTRACTS WITH PARTNERS/SUPPLIERS

In cooperation with its partners (service providers), the Data Controller processes the following personal data of Representatives of natural or legal persons:

First name;

Surname;

Personal identification number;

Address;

Power of attorney;

Period of authorisation;

Represented person (relationship with the represented person);

Position;

Telephone number;

Email.

The data are obtained directly from Representatives and are not transferred to third parties.

Personal data are processed on the basis of the Data Controller’s legitimate interest (Article 6(1)(f) of the General Data Protection Regulation).

PROCESSING OF PERSONAL DATA FOR DIRECT MARKETING PURPOSES

The Data Controller aims to share only relevant news and other useful information with newsletter recipients. It does so in accordance with this Privacy Policy.

The Data Controller processes personal data for direct marketing purposes only with the explicit consent of the Data Subject. The following personal data of Customers and other Data Subjects are processed for direct marketing purposes:

First name;

Surname;

Email address;

Telephone number.

After sending a newsletter, the Data Controller may collect statistical data on the Data Subject’s behaviour relating to the use and content of the newsletter (for example, whether the newsletter was read and which links the Data Subject opened).

Based on the personal data you provide, your personal data may be profiled for direct marketing purposes in order to offer you individually tailored solutions and offers. You may at any time withdraw your consent to the processing of your personal data by automated means, including profiling, or object to such processing (if it is applied).

Personal data are obtained directly from Data Subjects. The Data Controller may transfer personal data only to third parties providing specialised services, in order to send emails and to tailor the nature of advertising ordered through advertising platforms.

The personal data of Customers and other Data Subjects are processed on the basis of consent, expressed by submitting their data and agreeing to the processing of personal data for direct marketing purposes (Article 6(1)(a) of the General Data Protection Regulation).

Please note that the Data Subject has the right to refuse, or to withdraw at any time, consent to the processing of his or her personal data for direct marketing purposes, without giving reasons:

  • By clicking the “unsubscribe” link at the end of the newsletter or on the website; or
  • By writing to info@auksostilius.lt.

Withdrawal of consent does not affect the lawfulness of processing based on consent carried out before its withdrawal.

PROCESSING OF PERSONAL DATA FOR THE PURPOSES OF ENSURING THE SAFETY OF STAFF AND CUSTOMERS AND THE PROTECTION OF PROPERTY (VIDEO SURVEILLANCE)

For the purposes of ensuring the safety of staff, customers and other persons within the field of video surveillance, as well as the protection of property (video surveillance), the Data Controller processes the video data of its staff, customers and other persons within the field of video surveillance in order to ensure their safety and the security of property.

Please note that your video data are recorded by the Data Controller’s video surveillance equipment when you visit the Data Controller’s stores at Ozo g. 18 (“Ozas” shopping centre), Ozo g. 25 (“Akropolis” shopping centre), Vilnius, and Karaliaus Mindaugo pr. 49 (“Akropolis” shopping centre), Kaunas. Video data may only be transferred to law enforcement authorities in accordance with the procedure established by the legislation of the Republic of Lithuania, and to insurance companies if an incident occurs that may be recognised as an insured event. Video data are transferred only to the extent that they relate to the incident under investigation.

The Data Controller may provide the video data of staff, customers and other persons within the field of video surveillance to Data Processors not specified in this Policy who provide services (perform work) for the Data Controller and process the video data of staff, customers and other persons within the field of video surveillance on behalf of the Data Controller.

Personal data for video surveillance purposes are processed on the basis of the Data Controller’s legitimate interest (Article 6(1)(f) of the General Data Protection Regulation).

WHAT DO WE DO TO PROTECT YOUR INFORMATION?

Personal data are protected against loss, unauthorised use and alteration. We have implemented organisational and technical measures to protect all the information we collect for the purpose of providing our services. Please remember that, although we take appropriate steps to protect your information, no website, online transaction, computer system or wireless connection is completely secure.

The Data Controller applies different retention periods for personal data in accordance with legal requirements and taking into account the purposes for which the personal data are processed.

Personal data retention periods:

Purpose of personal data processing

Retention period

Processing of Data Subjects’ personal data for the purpose of handling enquiries

1 year from the date the enquiry was handled, except where the Data Subject contacts the Data Controller regarding the purchase of goods or the provision of services. In that case, the general 10-year period applies

Processing of personal data for the purpose of purchasing goods

10 years from the delivery (return) of the goods

Processing of Candidates’ personal data for recruitment purposes

4 months after the Candidate is hired. Longer retention of Candidates’ CVs and other data requires the Candidate’s consent

Processing of Representatives’ personal data for the performance of contracts with partners

For the duration of the contract and 10 years after the end of the transaction

Processing of Data Subjects’ personal data for direct marketing purposes

5 years from the date consent is obtained, unless the Data Subject wishes to extend this period

Processing of video data for video surveillance purposes

All data – 4 calendar days

In the event of an incident - video data related to the incident under investigation are retained until a final decision on the incident is made

Exceptions to the retention periods may be made insofar as they do not infringe the rights of Data Subjects, comply with legal requirements and are properly documented.

Once the set periods have expired, unless they have been extended, the data will be destroyed in such a way that it cannot be reconstructed.

YOUR RIGHTS

A Data Subject whose data is processed in the course of the Data Controller's activities has the following rights:

  • To know (be informed) about the processing of their data (right to be informed);
  • To access their data and find out how it is processed (right of access);
  • To request that incomplete personal data be rectified or, taking into account the purposes of the processing, completed (right to rectification);
  • To have their data destroyed or the processing of their data suspended (except for storage) (right to erasure and right “to be forgotten”);
  • The right to request that the Data Controller restrict the processing of personal data on one of the legitimate grounds (right to restriction of processing);
  • The right to have their data transferred (right to data portability);
  • To object to the processing of personal data where such data is processed or intended to be processed for direct marketing purposes, including profiling insofar as it relates to such direct marketing;
  • To lodge a complaint with the State Data Protection Inspectorate of the Republic of Lithuania.

If you no longer wish your personal data to be processed for direct marketing purposes, you can email info@auksostilius.lt and object to the processing of your personal data for direct marketing purposes without giving any reasons for your objection.

The Data Subject has the right to submit any request or instruction relating to the processing of personal data to the Data Controller in writing by one of the following means: by delivering it in person to Tiltų g. 11-1, Klaipėda; by post to: Aukso stilius, UAB, Tiltų g. 11-1, Klaipėda; by email to: info@auksostilius.lt.

Upon receiving such a request or instruction, the Data Controller shall, no later than one month from the date of the request, provide a response and carry out the actions specified in the request or refuse to carry them out. Where necessary, this period may be extended by a further two months, taking into account the complexity and number of requests. In such a case, the Data Controller shall inform the Data Subject of the extension within one month of receiving the request, together with the reasons for the delay.

The Data Controller may decline to enable Data Subjects to exercise the rights listed above, except for the right to object to the processing of personal data for direct marketing purposes, where, in cases provided for by law, it is necessary to ensure the prevention, investigation and detection of criminal offences or breaches of official or professional ethics, as well as the protection of the rights and freedoms of the Data Subject, the Data Controller or other persons.

THIRD-PARTY WEBSITES, SERVICES AND PRODUCTS ON OUR WEBSITES

The Data Controller's website may contain third-party advertising banners and links to third-party websites and services which the Data Controller does not control, for example a link to the Data Controller's Facebook profile. The Data Controller is not responsible for the security and privacy of information collected by third parties. You should read the privacy policies that apply to the third-party websites and services you use.

If you have provided your details via “Facebook”, we understand that you agree that we may contact you using the phone number and email address provided and offer you our services.

FINAL PROVISIONS

Additions to or amendments of the Privacy Policy take effect from the day they are published on the Website.

Where the Data Subject uses the Website and/or the services provided by the Data Controller after the Privacy Policy has been supplemented or amended, the Data Subject shall be deemed not to object to such additions and/or amendments.

CONTACT US

If you have any questions about the information provided in this Privacy Policy, please contact info@auksostilius.lt.

Updated 2023 05 19