DELIVERY, EXCHANGES AND RETURNS

Delivery within Lithuania:

Delivery within Lithuania for purchases made in the www.auksostilius.lt online store is always free!

You can choose the delivery method that suits you best:

  • Collection from our stores:
    in Vilnius, Kaunas or Klaipėda.
    Your order will be ready within 1–3 working days.

  • Delivery to an OMNIVA parcel locker: within 1–3 working days.

  • Delivery by DPD courier: within 1–3 working days.

All orders are packed discreetly and are insured.

International delivery:

We ship orders to most European countries
(except Norway, the United Kingdom and Switzerland) within 1–3 working days.

  • Orders under 600 € – delivery charge 30 €

  • Orders of 600 € or more – free delivery

If an item is currently out of stock, the order fulfilment time may be extended to 15–30 working days.

Returns and exchange conditions:

We want every piece of jewellery you buy to bring you joy.
If it doesn’t, we will help you resolve everything quickly and smoothly.

  • You can return or exchange an item bought online within 60 calendar days of the day you receive it.

  • Important: the returns and exchange guarantee applies only to online orders.
    Items purchased in Aukso Stilius stores cannot be returned or exchanged,
    except where provided for by the laws of the Republic of Lithuania.

  • Refunds are made within 10 calendar days once the Lithuanian Assay Office confirms that the item is in the same condition as when it was sent.
    The refund is made using the same method as the original payment – usually to the same account.
    This ensures that the process is smooth and secure.

Return conditions:

  • The item must be unused, in its original, undamaged packaging, with the certificate and label still attached.
    (The certificate is attached with a special thread and seal.)

  • You must provide proof of purchase (for example, an invoice or order number).

  • We cannot accept returns or exchanges of items that:

    • were made to a custom order;

    • have been altered at the customer’s request (e.g. resizing, engraving, etc.);

    • have been mechanically damaged or broken as a result of the buyer’s actions.

How to return or exchange an item:

  1. Fill in the return / exchange form on our website:

  2. Once we receive your request, we will contact you and suggest the most convenient way to return or exchange the item:

    • via a parcel locker (OMNIVA / DPD),

    • via courier,

    • or at any Aukso Stilius store in Vilnius, Kaunas or Klaipėda.

  3. If you choose a parcel locker, we will send you a shipment number – at the terminal, simply select:
    “Send a parcel” → “Previously registered parcel” → enter the number and attach the label you receive.

  4. If you choose a courier, a courier will come to the address provided to collect the parcel.

📞 Contact us with questions:

If you have any questions about delivery or returns, please get in touch:

✉️ uzsakymai@auksostilius.lt

📞 +370 658 99024

Thank you for choosing Aukso Stilius.